Introduction & our commitment
9999db (referred to hereinafter as "we", "us", or "9999db") is fully committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information.
By creating an account on 9999db or using our services, you are considered to have accepted this Privacy Policy. We want you to use our platform with complete peace of mind, knowing your data is in safe hands.
This Privacy Policy is part of our Terms & Conditionsshould be read alongside. Together, both documents provide a complete picture of the relationship between you and 9999db.
What information we collect
9999db only collects information that is necessary to operate our services properly and provide you with the best experience. The types of data we collect are listed below:
Personal Identity Information
- Full Name and Date of Birth
- National ID (NID) Number or Passport Number
- Email address and mobile number
- Residential Address
- Gender & Occupation (Optional)
Financial Information
- Mobile Banking Number (bKash, Nagad, Rocket)
- Bank Account Details (where applicable)
- Transaction history and amounts
- Withdrawal Method Details
Practical Information
- Login time, IP address, and device information
- Betting history and gaming activity
- Website Browsing Patterns & Preferences
- Customer Support Communication Records
We do not store your full bank card number or CVV. Payment details are processed directly through a secure payment gateway.
How Information Is Collected
9999db collects your information through several methods. The main ones are:
| Source of Collection | Data type | Purpose |
|---|---|---|
| Registration Form | Name, Email, Mobile Number, Date of Birth | Account creation and verification |
| KYC Verification | NID/Passport, proof of address | Identity Verification |
| Payment processing | Mobile Banking Details | Deposits & Withdrawals |
| Platform Usage | Betting history, click data | Service Improvement |
| Cookies & Tracking | Browser data, IP address | Security and experience improvements |
| Support Contact | Chat & Email Messages | Troubleshooting |
Some information may be received automatically from third parties (such as payment providers or anti-fraud services), and is handled under strict contractual agreements.
Purpose of Data Use
9999db uses your information only for specific, legitimate purposes. We never use data beyond what is necessary. The core purposes are:
- Account Management: To create, verify, and maintain your account.
- Transaction Processing: For processing deposits, withdrawals, and bonus payments.
- Identity verification (KYC): To meet legal requirements and prevent fraud.
- Service Improvement: For data analysis to improve your experience.
- Security assurance: To detect unauthorized access and fraudulent activity.
- Contact: To send important updates, promotional offers, and support messages.
- Legal Obligations: To comply with regulatory directives and legal requirements.
- Responsible Gaming: To detect excessive gaming and provide support to affected users.
Cookies & Tracking Technologies
9999db uses cookies and similar technologies to enhance your browsing experience and maintain platform security.
Cookie Types
- Essential Cookies: Used to manage login sessions and core site functionality. These cannot be disabled.
- Functional cookies: To remember your language preference and personal settings.
- Analytics Cookies: To understand how many people visit each page (fully anonymized).
- Security Cookies: To detect fraudulent activity and bots.
Most browsers give you the option to manage cookies. However, disabling essential cookies may affect the proper functioning of the site.
Data Security Measures
9999db follows the highest industry security standards to protect your data. Our security infrastructure includes:
- 128-bit SSL encryption: All data transfers occur over encrypted channels.
- Two-factor authentication (2FA): An extra layer of security for your account.
- Firewall Protection: Advanced firewall protection to prevent unauthorized access.
- Regular security audits: Regular audits conducted by third-party security experts.
- Data Masking: Sensitive data is masked even within internal systems.
- Restricted Access: Only authorized personnel have access to user data.
Data Retention Period
9999db does not retain your data beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements:
| Data type | Retention period | Reason |
|---|---|---|
| Account information | Up to 5 years after account closure | Legal Obligations |
| Transaction History | 7 years | Financial regulatory requirements |
| KYC documents | 5 Years | AML/CFT Regulations |
| Betting History | 3 Years | Dispute Resolution |
| Support Contact | 2 years | Service Quality Assurance |
| Log Files & IP Data | 1 Year | Security investigations |
Once the retention period expires, data is securely deleted or anonymized.
Your data rights
9999db believes you should have full control over your own data. You have the following rights:
- Right to Know: You can request to see what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your data under certain circumstances.
- Right to restrict processing: In certain cases, you may request that we restrict how your data is processed.
- Right to Portability: You can export your data in a structured format.
- Right to Object: You can request to opt out of marketing communications.
To exercise any of the rights listed above support@9999db.betEmail us at. We will respond within 30 business days.
Some information may not be erasable due to legal requirements. In such cases, we will clearly explain the reason to you.
Children's Privacy
9999db strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect personal information from minors.
We verify age at registration. If a minor's information enters our system for any reason, it will be deleted immediately upon discovery and the associated account will be closed.
If you believe a minor is using our platform, please contact us Responsible Gaming Visit the page or reach out to our support team.
Privacy Policy changes
9999db may update this Privacy Policy from time to time. Changes may be made due to:
- Adding New Services or Features
- Legal or regulatory changes
- Security Infrastructure Improvements
- Improving clarity based on user feedback
For significant changes, we will notify you in advance via email or through the platform. Continued use of the service after any changes constitutes acceptance of the updated policy.
Contact Us
For any questions, requests, or complaints regarding this Privacy Policy, please contact our data protection team:
- Email: support@9999db.bet
- Response Time: Up to 30 business days
- Live Chat: Available on our platform 24/7
We take every request seriously and aim to respond as promptly as possible.